Holiday/Peak date pricing:
There will be a $5 increase on boarding prices per day during peak dates over Holidays & Spring Break.
Reserve Your Stay Today!
Our holiday spots fill quickly!
We want to make sure your pet has a cozy suite waiting.
Fluffy's Pet Resort Policies:
1. Temperament:
All dogs must be non-aggressive and complete a temperament evaluation to determine compatibility for either group play or private play. FPR reserves the right to refuse any dog that might be a safety hazard to itself, other dogs in our care, or staff members. This includes but is not limited to, dogs who are aggressive, anti-social, overly anxious, destructible, or physically ill. We will accept non-spayed females on a trial basis, but no females in heat are permitted. All male pets must be neutered. Well behaved Bully Breeds that have passed evaluation may be allowed for Doggy Daycare under strict supervision.
2. Age Requirements:
After 7 months of age dogs must be neutered/spayed in order to join doggy daycare.
We do not board kittens under the age of 16 weeks.
3. Vaccinations:
All dogs must have current vaccinations including Rabies (annual), Bordatella (every 6 months) Distemper-Parvo (annual). All dogs must be at least 8 weeks (2 months) of age and have their Parvo (DHP) and Bordatella vaccines.
Cat Vaccinations required: FVRCP (Feline Distemper Parvo combination), Rabies , Leukemia (If your cat ever goes outside or has ever been outside... must have; this is a communicable disease)
You may bring a printed hard copy which will remain in our file or you may email a copy to info@fluffyspetresort.com prior to the arrival date. It is your responsibility to make sure the records you provide remain up to date for future visits.
4. Flea/Tick Protection:
It is recommended that you use a monthly flea prevention protocol such a Frontline or Advantage. Pets with fleas will be barred from the facility until the problem has been successfully addressed. We can provide a flea treatment bath for an additional $5 on top of the basic bath rates. If we find any fleas or ticks there will be a $5 charge on top of the basic bath pricing per pet for us to provide treatment. We recommend a flea bath prior to your pet staying with us.
5. Heartworm:
Because your dog will be mixing with others, it is a good idea to have your dog on veterinarian approved heartworm preventative. We highly recommend annual heartworm tests with your veterinarian and a monthly heartworm prevention.
6. Collars, Leashes:
All dogs must be on a leash when entering and exiting the premises. For pet's safety collars will be removed and can be stored for you.
7. Food:
All food brought to FPR must be pre-measured into individual servings, stored in small plastic containers or baggies labeled with the dog’s first and last name, date and designated for a.m. or p.m. feeding. FPR can provide dry pet food for no additional charge or wet food at an additional charge of $2 each can of wet dog food, $1 each can of wet cat food. We recommend bringing your pet's own food in order to avoid any upset stomach.
8. Overnight Boarding/Daycare drop-off and pick-up times and after-hours fees:
Drop-off anytime during our Lobby hours. Boarding Checkout time is by 1pm on scheduled check-out day. Check-outs after 1pm will incur a $3 an hour charge for each pet up until closing time. This includes doggy daycare (if applicable) outdoor potty breaks and meals. Pets not picked up by our Lobby's closing time will be considered an overnight guest and charged the standard overnight boarding rates.
9. Health:
All pets must be in good health. All clients will need to certify that their dog(s) are in good health and have been free from any condition that could potentially jeopardize other canine guests. Dogs that have been ill with a communicable condition in the last 30 days will require written veterinary certification of health to be admitted or readmitted. If, at any time during our care, it becomes evident that your pet is ill, you’ll be notified and expected to pick up your dog immediately.
Injections:
Fluffy's does NOT accept pets that require injections. We recommend boarding with a vet.
10. Bedding & Toys:
Fluffy's provides cots, blankets (upon request), pet food, and dog toys. We also welcome your pet's belongings, i.e. toys, blankets, etc however Fluffy's will not be responsible for personal items that are damaged or lost during your pet's stay. Please label all items with your pet's name. Please only bring machine washable bedding. We can also provide bedding, however, please be advised that if your dog(s) chews/destroys the bedding, you will be charged a replacement fee for the bedding. Please no personal toys for Slumber Party boarding.
11. Payment:
All daycare dues and fees are payable at check-in. Fees for hotel guests are due at check-out, unless other arrangements have been approved. Cash, Visa/MC, American Express, and Discover are accepted. Sorry NO CHECKS ARE ACCEPTED.
12. Long Term Stays:
Owners of all guests staying at our facility for more than 14 nights will be required to complete a credit card authorization form and make a payment equal to 7 nights from that card at time of drop off. After 14 nights the remaining balance will be charged to the card on file. Thereafter, the balance will be charged after every 7 nights until time of checkout.
13. Boarding Cancellation Policy:
All reservations require a deposit of 25% of the reservation stay which is nonrefundable unless cancellation is requested at least 24 hours in advance. Cancellations with less than 24 hours notice will be invoiced at 25% of the reservation costs.
14. Overdue Check-outs:
Pets not picked up after check-out date: If a pet is not picked up within 3 calendar days after they were due to depart and we are unable to contact the owner, they will be deemed to be abandoned which is considered illegal under Texas law and is considered a class A Misdemeanor with up to a $4,000 fine and up to 1 year in jail. FPR will surrender the pets to the Humane Society and invoice the owner for the unpaid bill. Failure to pay will result in legal action and owner(s) will be reported to the local authorities.
Fluffy's Pet Resort (FPR) Agreement:
Bark Place Services LLC d/b/a Fluffy’s Pet Resort
Client Agreement, Assumption of Risk, Release of Liability, Veterinary Authorization, Unattended Overnight Boarding Consent, and Indemnity Agreement
IMPORTANT NOTICE: THIS AGREEMENT CONTAINS (1) AN ASSUMPTION OF RISK, (2) A RELEASE OF LIABILITY, INCLUDING CLAIMS ARISING FROM THE ORDINARY NEGLIGENCE OF FLUFFY’S PET RESORT TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, (3) A LIMITATION OF DAMAGES, (4) A VETERINARY CARE AUTHORIZATION, (5) AN INDEMNITY OBLIGATION, AND (6) NOTICE OF, AND CONSENT TO, UNATTENDED OVERNIGHT BOARDING HOURS, IF APPLICABLE.
PLEASE READ THIS ENTIRE AGREEMENT CAREFULLY BEFORE ACCEPTING IT.
Bark Place Services LLC d/b/a Fluffy’s Pet Resort, together with its owners, officers, members, managers, employees, contractors, agents, representatives, successors, assigns, and affiliates, is referred to in this Agreement as “FPR.”
The person accepting this Agreement is referred to as “Owner.” The dog or dogs covered by this Agreement are referred to as “Dog” or “Dogs.”
By clicking to accept this Agreement, electronically signing, submitting registration information, booking services, or otherwise using FPR’s services, Owner agrees as follows:
1. Scope of Agreement
This Agreement applies to all services provided now or in the future by FPR for the Dog, including daycare, boarding, supervised play, handling, feeding, water access, enrichment, medication administration, transport, rest periods, kennel or crate housing, behavior management, and related care services.
FPR is a pet care facility and is not a veterinary hospital, emergency clinic, or provider of constant one-on-one medical monitoring unless FPR expressly agrees otherwise in writing.
2. Assumption of Risk
Owner understands that participation in daycare, boarding, supervised play, handling, transport, feeding, medication administration, confinement, indoor and outdoor activity, and related services involves inherent and unavoidable risks.
These risks include, without limitation, play injuries, unpredictable behavior, scratches, nicks, punctures, torn nails, limping, soreness, paw irritation, slips, falls, contact injuries, stress-related symptoms, anxiety, fear, behavioral changes, appetite changes, gastrointestinal upset, dehydration, illness, parasites, communicable conditions, escape, loss, property damage, serious injury, and death.
Owner understands that dogs are living animals with variable and sometimes unpredictable behavior; that some illnesses, vulnerabilities, and conditions may not be apparent at intake or may develop suddenly; and that, even with reasonable care, supervision, cleaning protocols, screening, and safety procedures, FPR cannot guarantee the Dog’s safety, health, compatibility with other dogs, prevention of illness, prevention of injury, prevention of escape, or survival.
Owner knowingly and voluntarily assumes all risks associated with the Dog’s presence at FPR and participation in any service provided by FPR, including risks related to the Dog’s age, temperament, stress response, physical condition, medical status, medication needs, and any disclosed or undisclosed conditions.
3. Release of Liability
TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, OWNER HEREBY RELEASES, WAIVES, HOLDS HARMLESS, AND AGREES NOT TO SUE FPR FOR ANY CLAIM, DEMAND, CAUSE OF ACTION, LOSS, LIABILITY, DAMAGE, COST, OR EXPENSE OF ANY KIND ARISING OUT OF OR RELATING TO THE DOG’S PRESENCE AT FPR OR RECEIPT OF SERVICES FROM FPR, INCLUDING CLAIMS CAUSED IN WHOLE OR IN PART BY THE ORDINARY NEGLIGENCE OF FPR.
THIS RELEASE INCLUDES, WITHOUT LIMITATION, CLAIMS RELATING TO INJURY, ILLNESS, DISEASE EXPOSURE, PARASITES, ESCAPE, LOSS, PROPERTY DAMAGE, VETERINARY EXPENSES, TRANSPORT COSTS, MEDICATION ISSUES, STRESS-RELATED CONDITIONS, HEAT-RELATED CONDITIONS, DEHYDRATION, GASTROINTESTINAL UPSET, AND DEATH.
THIS RELEASE DOES NOT APPLY TO CLAIMS ARISING FROM GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR OTHER LIABILITY THAT CANNOT BE WAIVED UNDER APPLICABLE LAW.
4. Limitation of Damages
To the fullest extent permitted by law, FPR shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, sentimental, emotional-distress, or loss-of-companionship damages arising out of or related to the Dog, the services, or this Agreement.
If any claim is not otherwise barred by this Agreement and FPR is found legally liable, Owner agrees that any recoverable damages shall be limited to direct actual damages permitted by law.
5. Veterinary Care Authorization
If the Dog becomes ill, injured, distressed, overheated, dehydrated, unable to stand, unable to eliminate normally, refuses food or medication in a concerning manner, exhibits unusual lethargy, vomiting, diarrhea, breathing difficulty, collapse, seizure activity, or otherwise appears to require veterinary attention while in FPR’s care, FPR may seek veterinary care for the Dog.
FPR may contact Owner’s designated veterinarian or, if unavailable, closed, impractical, or unsuitable in the circumstances, any licensed veterinarian, specialty hospital, or emergency clinic FPR deems appropriate.
FPR may transport the Dog, or authorize third-party transport, for examination, diagnostics, stabilization, treatment, hospitalization, or emergency care.
FPR will make reasonable efforts to contact Owner before treatment when practicable, but emergency or urgent care may be initiated without prior notice if FPR or the treating veterinarian believes delay could adversely affect the Dog’s health, safety, or welfare.
Owner is fully responsible for all veterinary, emergency, transport, hospitalization, medication, diagnostic, after-hours, specialty, consultation, and related expenses.
Owner authorizes FPR to rely on the professional judgment of the treating veterinarian regarding recommended care when Owner cannot be reached after reasonable efforts.
6. Health Disclosures and Owner Certifications
Owner certifies that all information provided to FPR is true, complete, and current.
Except as fully disclosed in writing to FPR, Owner represents that the Dog is in sufficiently stable condition for the services requested.
Owner must disclose in writing any known or suspected medical condition, chronic illness, age-related issue, mobility limitation, respiratory issue, cardiac issue, seizure history, collapse history, heat intolerance, prior heatstroke, recent vomiting or diarrhea, appetite abnormality, behavioral instability, recent hospitalization, recent medication change, surgery, injury, or any other condition that could affect the Dog’s safety, care, supervision, or suitability for services.
Owner understands that FPR relies on Owner’s disclosures in deciding whether the Dog is appropriate for daycare, boarding, or other services and in determining how the Dog will be managed.
7. Senior, Elderly, Medically Vulnerable, and Special-Needs Dogs
Owner understands that senior, geriatric, anxious, medicated, mobility-impaired, heat-sensitive, brachycephalic, respiratory-compromised, cardiac-compromised, neurologically vulnerable, or otherwise medically fragile dogs may face increased risk during daycare or boarding.
These increased risks include, without limitation, stress-related illness, reduced appetite, vomiting, diarrhea, constipation, dehydration, soreness, falls, mobility decline, pressure-related injuries, respiratory distress, heat stress, worsening of preexisting conditions, collapse, need for emergency treatment, and sudden death despite reasonable care.
Owner understands that FPR is not a medical boarding facility and does not provide intensive nursing care, oxygen support, IV fluids, continuous bedside monitoring, or hospital-level observation unless expressly agreed in writing.
Owner further understands that some serious conditions may worsen rapidly and may not be detectable at their earliest stage even with attentive staff.
FPR may, in its sole discretion, classify a Dog as higher-risk and may limit activity, shorten play sessions, restrict outdoor access, require more rest, move the Dog to quieter housing, require early pickup, recommend veterinary boarding, refuse services, or transfer the Dog for veterinary evaluation if FPR believes the Dog’s condition warrants it.
8. Vaccinations, Parasites, and Communicable Conditions
Owner certifies that the Dog is current on all vaccinations and preventive requirements required by Texas law and by FPR policy, as amended from time to time, including current rabies vaccination where required.
Owner has provided accurate, current vaccination records and will promptly provide updated records upon request.
Owner certifies that, except as fully disclosed and expressly approved by FPR in writing, the Dog has not shown symptoms of contagious illness, including coughing, sneezing, vomiting, diarrhea, fever, lethargy, skin infection, parasite infestation, or similar signs.
Owner certifies that the Dog is free of fleas, ticks, and obvious external parasites upon arrival unless specifically disclosed in writing and approved by FPR.
Owner understands that vaccination does not guarantee immunity and that dogs may still contract or spread illnesses despite screening, cleaning, and vaccination protocols, and FPR does not guarantee a disease-free environment.
9. Behavior and Safety Representations
Owner certifies that the Dog is not known to be aggressive toward people or other dogs, except as disclosed by Owner in writing.
Owner certifies that the Dog has no undisclosed history of biting, fighting, attacking, escape behavior, barrier aggression, resource guarding, predatory behavior, severe anxiety, panic behavior, or other behavior that may create risk to people, animals, or property.
Owner certifies that the Dog has not been declared, designated, investigated, or reported as an aggressive or dangerous dog by any city, county, or state authority, except as disclosed by Owner in writing with supporting documents.
If the Dog is or has been legally designated as a dangerous dog, Owner must provide proof of statutory compliance, including any registration, restraint requirements, and applicable liability insurance or proof of financial responsibility, and FPR may refuse service in its sole discretion.
If the Dog displays aggression or any behavior that jeopardizes safety, health, facility operations, or the welfare of the Dog or others, FPR may separate, crate, leash, redirect, remove from group activity, require early pickup, refuse future services, or immediately discontinue services without refund to the extent permitted by law and FPR policy.
10. Handling, Confinement, Activity Modification, and Care Discretion
Owner understands that Dogs may be handled by leash, collar, harness, slip lead, crate, kennel, gate, barrier, treat, verbal cue, redirection, timeout, separation, assisted walking, lifted transfer, or other reasonable and humane handling methods used in FPR’s discretion.
FPR may adjust the Dog’s activity level, social grouping, outdoor time, enrichment, housing, feeding schedule, water access, rest schedule, confinement level, and handling methods if FPR believes such changes are appropriate for safety, stress reduction, health concerns, weather conditions, or operational needs.
FPR may remove any Dog from group play, substitute rest periods or private handling, or otherwise limit participation if FPR believes it is in the Dog’s or facility’s best interest. Such modifications do not constitute a breach of contract and do not create a right to refund.
11. Feeding, Water, Appetite Changes, and Gastrointestinal Issues
Owner will provide sufficient clearly labeled food, supplements, treats, feeding tools, and written feeding instructions for the Dog’s stay if Owner wants FPR to maintain a specific diet or routine.
If food, treats, supplements, or instructions are insufficient, missing, spoiled, unclear, exhausted, or impractical to use, FPR may use a commercially reasonable substitute, bland diet, adjusted schedule, or other reasonable feeding approach in its discretion, or may seek veterinary guidance at Owner’s expense.
Owner understands that boarding, stress, changes in routine, changes in appetite, food refusal, food transition, hydration changes, treats, and underlying conditions may result in vomiting, diarrhea, constipation, reduced intake, increased intake, dehydration, or similar gastrointestinal symptoms.
FPR is authorized to withhold treats, split meals, delay exercise around meals, alter meal timing, encourage hydration, or otherwise modify feeding management for safety or health reasons.
12. Medications
If FPR agrees to administer medications, Owner must provide them in original or clearly labeled containers with complete written dosage instructions, timing instructions, route of administration, and the reason for the medication.
FPR will use reasonable efforts to administer owner-supplied medications as instructed, but does not guarantee successful ingestion, absorption, tolerance, exact home timing, uninterrupted dosing, or medical effect, especially where a Dog spits out medication, resists handling, vomits, aspirates, refuses food, or becomes unsafe to medicate.
Owner must disclose whether any medication is time-sensitive, critical, or life-sustaining if missed or delayed.
FPR may refuse or discontinue services for Dogs requiring complex, high-risk, injectable, advanced, or intensive medical care that FPR does not expressly agree in writing to provide.
13. Heat, Weather, and Environmental Conditions
Owner understands that Dogs may be exposed to varying temperatures, humidity, indoor and outdoor surfaces, noise, excitement, and other environmental conditions inherent in a boarding or daycare setting.
Owner understands that certain dogs, including older dogs, overweight dogs, brachycephalic dogs, and dogs with respiratory, cardiac, neurological, mobility, or heat-intolerance issues, may be at increased risk of heat stress, respiratory distress, dehydration, collapse, organ damage, or death.
FPR may modify outdoor access, play schedules, exercise intensity, social participation, housing, cooling measures, shade access, hydration opportunities, and handling methods in its sole discretion based on weather, heat, humidity, Dog condition, or operational considerations.
FPR may require early pickup, veterinary transfer, or discontinuation of services if FPR believes continued participation creates unacceptable risk due to heat, stress, or medical condition.
14. Personal Belongings
If Owner leaves personal belongings with FPR, including beds, blankets, leashes, collars, bowls, food containers, toys, harnesses, or medication containers, Owner should label them clearly.
FPR is not responsible for items that are lost, damaged, destroyed, chewed, soiled, contaminated, or misplaced.
Owner should not leave valuable, fragile, or irreplaceable items with the Dog.
15. Leash Transfer, Transport, and Escape Risk
Owner agrees to bring the Dog into and out of the facility under proper restraint, including leash, collar, harness, or carrier as appropriate.
Owner understands that dogs may slip collars, back out of harnesses, pull free, bolt, or otherwise become loose despite reasonable precautions.
If an escape occurs, Owner authorizes FPR to use reasonable efforts to recover the Dog, including transport, humane recovery methods, veterinary care, and third-party assistance if FPR deems appropriate.
Owner is responsible for associated recovery, transport, veterinary, and related costs to the fullest extent permitted by law.
16. Owner Responsibility and Indemnity
Owner is financially responsible for any injury, loss, damage, claim, cost, or expense caused by the Dog, including injury to other dogs, people, staff, contractors, guests, or property.
OWNER AGREES TO DEFEND, INDEMNIFY, AND HOLD HARMLESS FPR FROM AND AGAINST ANY THIRD-PARTY CLAIM, DEMAND, ACTION, LIABILITY, LOSS, DAMAGE, JUDGMENT, SETTLEMENT, FINE, COST, OR EXPENSE, INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING OUT OF OR RELATING TO: (A) THE DOG’S ACTS, OMISSIONS, OR BEHAVIOR; (B) OWNER’S INACCURATE, INCOMPLETE, OR FALSE STATEMENTS; (C) OWNER’S FAILURE TO DISCLOSE MEDICAL, BEHAVIORAL, OR LEGAL HISTORY; (D) THE DOG’S AGGRESSION, ILLNESS, PARASITES, ESCAPE, OR PROPERTY DAMAGE; OR (E) OWNER’S BREACH OF THIS AGREEMENT.
This indemnity obligation survives termination of services and return of the Dog.
17. Payments, Deposits, Cancellations, and Additional Charges
Deposits, balances, cancellations, no-shows, holiday reservations, extended stays, late pickups, policy violations, medication administration, special feeding, extra handling, transport, emergency coordination, extra cleanup, or upgraded care may be subject to additional fees under FPR’s then-current policies.
If the Dog is removed, transferred, downgraded, or discharged from services due to illness, stress, behavior, safety concerns, nondisclosure, policy violations, or vaccination noncompliance, Owner remains responsible for all accrued charges and related expenses, and refunds are not guaranteed.
18. Photo and Video Release
Owner grants FPR permission to photograph, record, or video the Dog for safety documentation, incident documentation, internal training, recordkeeping, marketing, website content, and social media.
No compensation shall be owed to Owner for such use.
19. Right to Refuse, Modify, Suspend, or Discontinue Services
FPR reserves the right to refuse, suspend, modify, or discontinue services at any time, with or without prior notice, if FPR believes the Dog poses a safety risk; becomes ill, injured, overly stressed, medically unstable, or otherwise inappropriate for the service requested; if Owner information is inaccurate or incomplete; if vaccination or parasite requirements are not met; or if continued participation is not in the best interests of the Dog, other animals, staff, or FPR operations.
20. Unattended Overnight Boarding Notice and Consent
This section applies to boarding services whenever the Dog may be left unattended at the facility without an employee physically present on-site.
Owner is hereby notified that during boarding stays, Dogs may be left unattended at the facility without an employee physically present on-site during the following general hours:
From: 8:00 PM
To: 7:00 AM
Owner understands that these hours are general and may vary due to staffing, emergencies, holidays, operational needs, or other circumstances.
The facility IS equipped with a fire protection sprinkler system and has fire extinguishers onsite.
Owner understands that when no employee is physically present on-site, risks may include delayed visual detection of injury, illness, vomiting, diarrhea, seizure activity, collapse, respiratory distress, stress-related decline, environmental events, escape-related events, and other emergencies.
Owner understands that unattended overnight boarding may not be appropriate for every Dog, particularly certain senior, elderly, medically vulnerable, anxious, seizure-prone, respiratory-compromised, heat-sensitive, or otherwise higher-risk Dogs.
After receiving the written notice in this Section 20, Owner voluntarily consents to the Dog being left unattended at the facility during the hours stated above, subject to the terms of this Agreement.
21. No Guarantees; Entire Agreement; No Oral Modifications
FPR makes no warranty or guarantee regarding the Dog’s health outcome, compatibility with other dogs, behavioral improvement, disease prevention, injury prevention, uninterrupted service, or future availability of services.
This Agreement constitutes the entire agreement between Owner and FPR regarding the services described herein and supersedes prior oral statements or understandings to the extent inconsistent with this Agreement.
No employee, agent, or representative of FPR may alter this Agreement except in writing authorized by FPR.
22. Governing Law, Venue, and Severability
This Agreement shall be governed by the laws of the State of Texas.
Any dispute arising out of or relating to this Agreement or the services provided by FPR shall be brought exclusively in a court of competent jurisdiction in Tarrant County, Texas, unless applicable law requires otherwise.
If any part of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.
23. Acceptance and Certification
By clicking the acceptance button, electronically signing, submitting registration information, booking daycare, boarding, training, or any other service, or otherwise using FPR’s services, Owner acknowledges, represents, and agrees that:
Owner has read and understands this entire Agreement.
Owner understands that this Agreement contains an assumption of risk, a release of liability, a limitation of damages, veterinary treatment authorization, indemnity obligations, and notice of and consent to unattended overnight boarding where applicable.
Owner specifically acknowledges and agrees to Section 20, Unattended Overnight Boarding Notice and Consent, as part of this single Agreement.
Owner is the legal owner of the Dog, or is authorized to act on behalf of the Dog’s owner.
All information provided by Owner is true, complete, and current.
Owner voluntarily intends to be legally bound by this Agreement in its entirety.